Block List

1 Summary
2 Blocklisting From A Message
3 Blocklisting From A Custom Dashboard
4 Creating A Manual Block List Entry
5 Per-User Block List Entries
6 Related Articles

Summary

Blocklist entries can be created by administrators in the INKY Dashboard to ensure a specific email address or domain is always bannered with a particular result type. Entries can be created directly from a message in the observations and visualizations tab, or by manually adding an entry under the settings tab. Any blocklist entries created in the INKY Dashboard will apply to all users within your INKY tenant.

Additionally, end-users can create their own per-user block entries directly from the “Report This Email” landing page. Any entries created by an end-user will only apply to that specific user.

All blocklist entries are found in the INKY Dashboard under Settings > Block List. Administrators can manage both tenant-level and user-specific block entries in this section.

To disable an entry, select the sender and then select Disable Selected Entry.
To view further details about an entry, select the sender and then select More Info.

Delivery settings must be enabled in INKY to route senders on the blocklist to the end user's junk folder or administrative quarantine. See the related articles section for more information regarding delivery settings.

Blocklisting From A Message

Select the Observations tab at the top of your INKY Dashboard

2. Choose the desired message which you wish to block
3. Select Block List Actions
4. You should now see the option to mark the email address or domain as “Spam Content” or “Phishing Content”. After choosing an option, future messages from the sending email address or domain will be marked accordingly.

Blocklisting From A Custom Dashboard

Select Visualizations > Custom Dashboards at the top of your INKY Dashboard
Select a dashboard of which you are the owner. If you don’t have your own dashboard, you can select “Add Dashboard” at the top right, or clone a pre-built dashboard.
Choose the desired message which you wish to block
Select the “Do Not Enter” icon and choose your preferred blocklist option

5. You should now see the option to mark the email address or domain as “Spam Content” or “Phishing Content”. After choosing an option, future messages from the sending email address or domain will be marked accordingly.

Creating A Manual Block List Entry

Select Settings at the top of your INKY Dashboard
Select Block List
Select Add New Entry

For Results of Type: Select Spam Content or Phishing Content.

You may add one or multiple entries in the criteria text box. For multiple entries, ensure all email addresses and or domains are separated by a comma.
Example: mydomain.com , other.com, person@another.com

INKY recommends selecting the “Dry Run” option prior to selecting “Add Entry”. All entries created under the block list cannot be deleted; only disabled.

Per-User Block List Entries

User authentication must be enabled for end-users to create block list entries. See the per-user block & allow article below to enable this feature.

All INKY bannered emails will have a "Report This Email" link underneath the banner to the far right. Find the message that you would like to block, then select “Report This Email”
If you’re not already authenticated, you’ll be asked to sign in.
When you select Spam or Phishing as the reporting type, additional block options will appear. You will have the option to block the sending address, the sending domain, or both.