With changes in M365, specifically around Secure by Default, simulation emails from KB4 may be quarantined by M365. The guide below creates a bypass to ensure these simulation emails are not quarantined and are processed by INKY.
Useful Links:
\uD83D\uDCD8 Instructions
Navigate to https://security.microsoft.com/advanceddelivery?viewid=PhishingSimulation
Add KB4 IPs and the below INKY IPs. After adding the IPs, your Advanced Delivery should look similar to the below screenshot:
INKY IPs:
3.231.237.226, 100.24.129.5, 3.132.108.44, 3.132.222.232, 100.21.157.149, 34.210.15.192
KnowBe4 US, CA, UK, and DE IPs:
147.160.167.0/26, 23.21.109.197, 23.21.109.212
OR…KnowBe4 EU IPs:
147.160.167.0/26, 52.49.201.246, 52.49.235.189, 23.21.109.197, 23.21.109.212
You’ll also want to make sure your KnowBe4 DKIM Domains need to be listed on the above page and ensure DKIM is turned on within KnowBe4 here: https://training.knowbe4.com/ui/account/info#phishing