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2024-12-11-05
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As INKY moves into 2025 you’ll begin to see more updates regarding easier management of teams within INKY. We’re getting started with moving the install, update, and uninstall process from the current external portal all within the INKY console. We’ll be moving parts of the process over piece by piece to ensure a smooth experience but we’re starting first with the Uninstall process.
From the Partner License page in the INKY Partner Center Licenses - INKY you’ll see a list of your licenses. If you need to uninstall a team or uninstall and remove a team, you’ll be able to utilize the new Unredeem License / Uninstall INKY option.
To show the option hover over the license you need to modify.
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When you select the icon shown in the screenshot above, you’ll be greeted by an Uninstall Confirmation Modal.
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If you want to just Uninstall the team for a particular reason you can UNCHECK the Offboard Client option.
If you want to completely remove the team from INKY, delete all the mail flow, dashboard access, and unredeem the license leave the Offboard Client option checked.
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Offboarding a client using this option completely removes all routing, admins, M365 configurations, and access to the client once completed. Only perform this option when you are fully ready to offboard a client. Billing automation is coming Q1 2025 if you offboard a client from now until the next feature is released you will still need to notify INKY via support@inky.com that you’re removing a team to adjust billing. |
Once you select Uninstall, you’ll be greeted by another modal saying that the uninstall has started and provides you a link to the new Tenant Operations page (discussed next) to watch the uninstall process if necessary.
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Team or Organization filter search
The Team search option within the Filters on the Dashboard has been updated to include an Organization search. This new search option allows you to search for a specific team or organization within the Dashboard. You can search using four different methods:
Team Name: Search for a specific team by name.
Organization Name: Search for a specific organization by name.
Team ID: Search for a specific team by ID. This is the unique identifier for the team which is the same as organization ID.
Domain Name: Search for a specific team by domain name.
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Organizations are displayed in the search results with a building icon next to the name. This allows you to easily identify and filter by organization.
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The new On the Tenant Operations page will be a single source of truth for the status of an INKY tenant and the related M365 or Google Workspace configurations. We’ll continue to add more features to this new page as they’re built but they will eventually include the full end to end install, update, and uninstall process.
Found on the new page here: Tenant Ops - INKY
The Tenant Operations page consist of three core sections, the Deployment Actions, Operation List, and Operation Logs.
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Deployment Actions
In this section we’ll begin to include the various actions needed to get a tenant onboarding with INKY. Our first step here is to add the Uninstall action but we’re working towards merging the entire onboarding process here.
Operation List
This list is a grouping of actions taken against the current tenant with accompanying logs when selecting the “View Logs” option.
Operation Logs
After selecting the View Logs option you’ll see a list of the logs associated with that action and can view any detail as necessary. These logs are similar to the INKY Discoveries we’ve taken during the current action processes we have today.
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Tenant Operations there is a new Reinstall option available. This option allows you to reinstall INKY for a specific tenant. To use this option, click the Reinstall button and confirm the action.
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This action will reinstall INKY for the selected tenant. All dashboard configuration will NOT BE modified. However, there may be a small window of time where messages are not processed by INKY. Only perform this action if you are sure you want to reinstall INKY for the tenant. If you have any questions reach out to INKY Support support@inky.com. |
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Added to the Quarantine Page Quarantine - INKY are new filter options to adjust the messages that are returned when querying M365’s quarantine. This includes senders and recipients. Applying filters can help speed up the search and focus on specific messages.
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Initially the Message Trace feature within INKY was only for inbound messages. With this update you’ll see that you’re now able to search for outbound messages as well. This is helpful when debugging internal and outbound emails. Simply flip the Direction to Outbound and search based off the Message-ID and Sender Address.
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Workflow Expiration Reminder Notifications
INKY’s Outbound Workflow includes notifications for messages held for review. Approval expirations can be set to 1, 2, 3, 5, 7, 14, 30, or 60 days, depending on the rule. However, longer approval periods carry the risk that the original approver might not act in time. To address this, we’ve introduced Expiration Reminders.
You can configure Expiration Reminders through the cog settings icon under the “Edit Rule” options. Simply select “Add Reminder” to set up the desired notifications. You can schedule up to two reminders with different intervals. For example, in the screenshot below, the 2 days and 4 hours option ensure the approver is notified 2 days and 4 hours before the original message’s expiration.
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Some additional options were added to our Styling & Formatting settings within Email Signatures.
Added options:
Font size 9pt (lowest recommended font size)
Additional Font families pulled from W3’s recommended font list for the most compatible web fonts. CSS Web Safe Fonts
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Audit Log Updates
The Audit Logs has been updated to provide all accessible logs for the selected team or organization. INKY currently retains logs for the lifetime of the customer account (since June 2021). You can filter by the pre-selected timeframes or use the custom date range to view logs.
Find the audit logs at the bottom of this page: Admin Management - INKY
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Delegated Tenant Access was added a couple of release ago but previously you could only delegate the access after the team was installed by navigating to the API access page. You’ll still be able to delegate access from the API access page, however, for new teams we’ve added a new step in our installer, so the delegation happens then. It is configurable if you don’t need or want to delegate access at that time.
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Allow and Block List Comment Fields
The Allow and Block Lists have been updated to include a Comment field. This field allows you to add a comment to each entry in the list. Comments can be used to provide additional context or information about the entry. Comments cannot be changed once added, but you can delete and re-add the entry with a new comment if needed.
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