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2024-06-17
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If you notice any issue when releasing messages from INKY’s Quarantine, please report to support@inky.com. |
INKY has always worked directly with the M365 Quarantine to ensure that all of your messages are maintained within the M365 ecosystem. With Microsoft’s Secure by Default push over the last couple of years we’ve heard request to have more control over the handling of what is in M365’s Quarantine and who put it there, INKY or Microsoft.
Get started with the INKY Quarantine feature by ensuring that the Setup & Maintenance Access API privilege is enabled https://app.inkyphishfence.com/settings/api-access. This access is required to interact with the M365 quarantine.
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Once the permission is accepted navigate to https://app.inkyphishfence.com/quarantine to view the list of messages currently in the M365 Quarantine and their status.
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Selecting any message will provide the initial details and optionally allow the admin to Preview the message.
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Previewing the messages returns the content of the email’s body, as well as the Raw Headers for your review.
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At the bottom of the preview an admin can “Release from Quarantine” if they deem appropriate.
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When a message is released from Quarantine it may receive a “Released from Quarantine” Threat Category within the INKY Banner. This helps notify the recipient that the message was in Quarantine and even though it may still be initially graded as dangerous normal delivery routing may not apply and always be sent to the inbox.
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Finally, if you’d like to filter on all messages that INKY specifically sent to the quarantine you can do so in the normal message list view using a filter. Once you’re on a message that needs to be released from quarantine you can use the Remediation Actions drop down to release directly from there.
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Team or Organization filter search
The Team search option within the Filters on the Dashboard has been updated to include an Organization search. This new search option allows you to search for a specific team or organization within the Dashboard. You can search using four different methods:
Team Name: Search for a specific team by name.
Organization Name: Search for a specific organization by name.
Team ID: Search for a specific team by ID. This is the unique identifier for the team which is the same as organization ID.
Domain Name: Search for a specific team by domain name.
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Organizations are displayed in the search results with a building icon next to the name. This allows you to easily identify and filter by organization.
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M365 Message Trace has always been a fundamental way to debug any Microsoft or INKY routing concerns. This new feature now allows you to run a message trace for M365 messages directly within the INKY Console.
Get started with the INKY Message Trace feature by ensuring that the Setup & Maintenance Access API privilege is enabled https://app.inkyphishfence.com/settings/api-access. This access is required to interact with the M365 message trace commands.
Navigate to https://app.inkyphishfence.com/settings/tools and select “Open Message Trace” which will bring up the required parameters to search Microsoft for a given message. Include the appropriate Message ID and Recipient Address then Select Search.
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You’ll now see a list of all of the steps a message took through M365 and if it even made it to INKY.
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At the bottom of the message trace page, you can copy everything to a clipboard or download the CSV so you can share as needed.
Additionally, if you’re on the Message Detail View you can use the “…” and select the Message Trace option to run a trace for that message immediately.
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The M365 installer is getting a slightly different look, which you’ll see in the video below, as well as the backend processing becoming more robust.
There is also a new option to add all users to the IPW-Group on install, that you’ll see as a checkbox option within Step 2.
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If a message had a Known External banner, you’ll now see it within the INKY Dashboard and have this text if and only if the message was neutral, from internal or known external, and the "blue banner setting" was enabled at the time of analysis.
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Found on the Partner Center summary page you’ll now see an overview of the API Access grated on each team. Hovering over the cell for the appropriate team will show you the dates the API Access was granted for each one, or not granted if applicable.
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Pivots from a Message Detail view allow you to build new list based on the selector chosen. We’ve recently enhanced this feature to support pivoting from a deep link message detail view (typically found in report links) and pivot off the Sender IP Address.
Clicking on the star's icon will from within a single message view will allow you to pivot back to the Message List for the particular option selected.
Pivoting off a Sender IP address is now supported.
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Reinstall Option on Tenant Operations
On the Tenant Operations page Tenant Operations there is a new Reinstall option available. This option allows you to reinstall INKY for a specific tenant. To use this option, click the Reinstall button and confirm the action.
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This action will reinstall INKY for the selected tenant. All dashboard configuration will NOT BE modified. However, there may be a small window of time where messages are not processed by INKY. Only perform this action if you are sure you want to reinstall INKY for the tenant. If you have any questions reach out to INKY Support support@inky.com. |
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INKY’s Outbound Workflow includes notifications for messages held for review. Approval expirations can be set to 1, 2, 3, 5, 7, 14, 30, or 60 days, depending on the rule. However, longer approval periods carry the risk that the original approver might not act in time. To address this, we’ve introduced Expiration Reminders.
You can configure Expiration Reminders through the cog settings icon under the “Edit Rule” options. Simply select “Add Reminder” to set up the desired notifications. You can schedule up to two reminders with different intervals. For example, in the screenshot below, the 2 days and 4 hours option ensure the approver is notified 2 days and 4 hours before the original message’s expiration.
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The Audit Logs has been updated to provide all accessible logs for the selected team or organization. INKY currently retains logs for the lifetime of the customer account (since June 2021). You can filter by the pre-selected timeframes or use the custom date range to view logs.
Find the audit logs at the bottom of this page: Admin Management - INKY
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The Allow and Block Lists have been updated to include a Comment field. This field allows you to add a comment to each entry in the list. Comments can be used to provide additional context or information about the entry. Comments cannot be changed once added, but you can delete and re-add the entry with a new comment if needed.
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