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2024-0512-2211
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You can identify known external senders with which your organization frequently does business or has some other legitimate relationship. Authenticated messages from these senders will be labeled Known External in banners. Note that authenticated, external messages from a team domain will automatically be considered Known External, so there is no need to add any team domains here.
The value here should be a comma-separated list of email addresses, fully-qualified domain names, or registered domains (will automatically include all subdomains).
Bonus Protections for Confusable Domains: Any domain listed within the Known External Sender setting will always be used when evaluating the confusable domain check (e.g., lnky.com and inky.com).
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Known External Senders Examples:
Consider the following entry within the Known External Senders text area.
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company.com, matt@organization.com, securitytides.com |
company.com - all mail authenticated from company.com will be considered as Known External Sender and used when evaluating Confusable Domains.
matt@organization.com - only mail authenticated from organization.com when the mail from is matt@organization.com will be considered as Known External Sender, however, all mail from the domain organization.com will be used when evaluating Confusable Domains.
securitytides.com - all mail authenticated from securitytides.com will be considered as Known External Sender and used when evaluating Confusable Domains.
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Found Within: https://app.inkyphishfence.com/settings/markup
If organizations want to further distinguish more trusted communications from Known External Senders and Internal Mail, you’ll now be able to include a Blue Banner color for them. Simply check the box that says “use color in Neutral banners to differentiate known senders (Internal and Known External) from other External senders.”
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Team or Organization filter search
The Team search option within the Filters on the Dashboard has been updated to include an Organization search. This new search option allows you to search for a specific team or organization within the Dashboard. You can search using four different methods:
Team Name: Search for a specific team by name.
Organization Name: Search for a specific organization by name.
Team ID: Search for a specific team by ID. This is the unique identifier for the team which is the same as organization ID.
Domain Name: Search for a specific team by domain name.
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Organizations are displayed in the search results with a building icon next to the name. This allows you to easily identify and filter by organization.
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On the Tenant Operations page Tenant Operations there is a new Reinstall option available. This option allows you to reinstall INKY for a specific tenant. To use this option, click the Reinstall button and confirm the action.
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This action will reinstall INKY for the selected tenant. All dashboard configuration will NOT BE modified. However, there may be a small window of time where messages are not processed by INKY. Only perform this action if you are sure you want to reinstall INKY for the tenant. If you have any questions reach out to INKY Support support@inky.com. |
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Organization Profiles have been used at INKY for many years. They have only been configurable by an INKY admin though, now with our latest update all super admins within an organization can view and manage their organizations profile.
To get started simply go to your organization level, denoted by the skyscraper symbol, where you’ll now see many more of the settings options available.
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Selecting any of the settings options on the left will bring a familiar page but will now show where the settings inheritance is coming from. There are three icons to note the settings inheritance:
Globe: inheriting the default policy from INKY. 🌐
Skyscraper: overriding the global policy and applying to all teams. 🏢
Person: overriding the global policy and organization policy to set a local team policy. 🧑🦱
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When making a change from the Organization level you’ll see a new popup warning you that saving the settings will apply to all of the teams within your hierarchy.
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Once you have an organization profile set, you’ll see the skyscraper symbol on your end customer team, meaning you’re inheriting from the organization. Now you have the option to override an inherited setting at the team level if necessary.
Inheritance in settings flows from the top down, but the lower the setting is configured, the higher its priority. For example, a change made at the team level will override settings at the organization and global levels.
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Coupled with our new Known External Sender setting comes a Possible Spoofed Known Sender threat category. Whenever an email comes in that matches a domain or email address from the Known External Senders list but doesn’t pass authentication (SPF/DKIM/DMARC) then it’ll be treated as a Possible Spoofed Known Sender.
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Workflow Expiration Reminder Notifications
INKY’s Outbound Workflow includes notifications for messages held for review. Approval expirations can be set to 1, 2, 3, 5, 7, 14, 30, or 60 days, depending on the rule. However, longer approval periods carry the risk that the original approver might not act in time. To address this, we’ve introduced Expiration Reminders.
You can configure Expiration Reminders through the cog settings icon under the “Edit Rule” options. Simply select “Add Reminder” to set up the desired notifications. You can schedule up to two reminders with different intervals. For example, in the screenshot below, the 2 days and 4 hours option ensure the approver is notified 2 days and 4 hours before the original message’s expiration.
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The Audit Logs has been updated to provide all accessible logs for the selected team or organization. INKY currently retains logs for the lifetime of the customer account (since June 2021). You can filter by the pre-selected timeframes or use the custom date range to view logs.
Find the audit logs at the bottom of this page: Admin Management - INKY
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The Allow and Block Lists have been updated to include a Comment field. This field allows you to add a comment to each entry in the list. Comments can be used to provide additional context or information about the entry. Comments cannot be changed once added, but you can delete and re-add the entry with a new comment if needed.
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