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Microsoft released a new version of Message Recall that they call say is “on average, it’s more than twice as effective at successfully recalling messages than the classic feature.” However, the feature was not supported when the recall message processed through an external connector - which happens when INKY removes a banner, processes Internal Mail Protection or Outbound Mail Protection, or adds a Signature.

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1. Edit IPW Mail for Outbound Processing

   1. Navigate to https://admin.exchange.microsoft.com/#/transportrules for the affected team

   2. Select Mail Flow → Rules

   3. Find IPW Mail for Outbound Processing and select Edit

   4. In the Except If section hit the + icon

      1. Select The message headers... matches these text patterns

      2. x-ms-exchange-recallreportgenerated and add true false

          

         

   5. Save

2. Add IPW Filter - Recall Reports

   1. Select Add a Rule → Create a new rule on the same page

   2. Name: IPW Filter - Recall Reports

   3. Apply this rule if using the + icon

      1. Select The message headers... matches these text patterns

      2. x-ms-exchange-recallreportgenerated and add true false

   4. Do the following

      1. Select Modify the message properties set a message header

      2. X-IPW-Ignore to the value of True

   5. Save

   6. Place the rule at the bottom of the IPW Filter section but just above the Organizational Units
      

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   7. Enable the rule

      

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