INKY Customer Support

 

THE NEW INKY ADMIN GUIDE CAN BE FOUND HERE:

https://inkyops.atlassian.net/wiki/spaces/ICSS

 

This is a hub for Inky’s documents on how to use the dashboard and other helpful information.

You can navigate this space either using this page which can be accessed by clicking “Overview” on the left or through the menu on the left side.

 

Overview

 

 

Extra Information

 

Contact INKY Support:

  • For non-emergency related issues, INKY can be reached at support@inky.com. Customers will receive an initial response within one business day.

  • INKY provides 24x7 support for emergency related outages and events via email at outage@inky.com. Emergency Issues are defined as those resulting in a service outage due to INKY hosted services not delivering email.

  • INKY provides an Operational Status Dashboard located at https://status.inkyphishfence.com/ for real-time and historical data on system performance. Customers can register for push notifications via email or text from this dashboard.