Signatures aren't applied to all messages.

 Problem

Signatures are enabled at the INKY Dashboard level; however, some emails do not have signatures applied to them.

 Solution

1. Ensure that Team Signature and/or User Signature settings are enabled on the INKY Dashboard https://app.inkyphishfence.com/settings/signatures

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2. Make sure to follow the appropriate Getting Started steps for Microsoft 365 or Google Workspace Email Signatures | Getting Started

3. If all of those options have been checked please send a test email from the account that’s not working, then attach that email to a new ticket to support@inky.com so we can help determine the issue.

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