Signatures aren't applied to all messages.
 Problem
Signatures are enabled at the INKY Dashboard level; however, some emails do not have signatures applied to them.
 Solution
Ensure that Team Signature and/or User Signature settings are enabled on the INKY Dashboard Email Signatures - INKY
Make sure to follow the appropriate Getting Started steps for Microsoft 365 or Google Workspace Email Signatures | Getting Started
If all of those options have been checked please send a test email from the account that’s not working, then attach that email to a new ticket to support@inky.com so we can help determine the issue.
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