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KnowBe4 is a phishing awareness training platform that educates users to thwart real-world phishing attempts through simulated messages. With this integration, users can utilize INKY’s “Report This Email” functionality in place of KnowBe4’s “Phish Alert Button”. This allows administrators to streamline one reporting option to reduce redundancy and eliminate confusion. When users report a KnowBe4 phishing simulation through INKY, the report will also be sent to KnowBe4 to acknowledge the user correctly identified the message as phishing. To set up this functionality, please follow the steps below.
Settings
Log in to your KnowBe4 Account Dashboard
In the top right of your dashboard, select your email address, then select Account Settings
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3. Under Account Integrations on the left side, select Phish Alert
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PhishER is a lightweight Security Orchestration, Automation and Response (SOAR) platform to orchestrate your threat response and manage the high volume of potentially malicious email messages reported by your users. Coupling INKY’s “Report This Email” with PhishER allows your users to report from any device, on any client, and receive the same result you’d expect within your PhishER platform. To set up this functionality, please follow the steps below.
Log in to your KnowBe4 PhishER Dashboard
On the bottom left corner select the Settings cog
Select the “Reporting Emails” tab
Copy PhishER email address provided or generate a new email and copy it
Log in to your INKY Dashboard then navigate to Settings then User Reporting
Paste in the email address you copied above into the Safe, Spam, and Phish sections
Ensure that the following options are also checked (they are required for the integration to work).
Attach original raw message as a .eml (message/rfc822) file
Set the From: header in the notification email to match the contact email address specified on the report page (default is an INKY address)
Select “Save Changes.”
Your KnowBe4 PhishER & INKY integration is now complete! When an end-user reports any message through INKY this information will be automatically relayed to the KnowBe4 PhishER dashboard.
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